Teaching objective

Hotel management involves managing everything that is related to the hotel industry. The main goal behind learning the ins and outs of hotel management is to run a hotel successfully while managing the other aspects of the business at the same time. In addition, the coronavirus crisis has had a significant impact on hotel management and has caused great risk to the development of hotel management. Therefore, students will need to learn about all the management techniques of a hotel business, including hotel marketing strategy, hotel operation and technology trend in hotel industries, catering management, cleaning, risk management and the consumer trend in the hotel industries in this course.

  1. Management principles and practices.
  2. Hotel management: how to achieve service performance standards and good customer satisfaction.
  3. What is organizational behavior?
  4. Accommodation management.
  5. Food and beverage management.
  6. Communication and soft skills (Soft Skills) of Hotel Management.
  7. Development of personality and communication.
  8. Tourism management.
  9. Hotel marketing.
  10. The importance in the face of intense competition and globalization in hotel operations.

Week 1

Part 1/6

Week 1

Part 2/6

Week 1

Part 3/6

Week 1

Part 4/6

Week 1

Part 5/6

Week 1

Part 6/6

Week 2

Part 1/6

Week 2

Part 2/6

Week 2

Part 3/6

Week 2

Part 4/6

Week 2

Part 5/6

Week 2

Part 6/6

Week 3

Part 1/6

Week 3

Part 2/6

Week 3

Part 3/6

Week 3

Part 4/6

Week 3

Part 5/6

Week 3

Part 6/6

Week 4

Part 1/6

Week 4

Part 2/6

Week 4

Part 3/6

Week 4

Part 4/6

Week 4

Part 5/6

Week 4

Part 6/6