Teaching objective
Hotel management involves managing everything that is related to the hotel industry. The main goal behind learning the ins and outs of hotel management is to run a hotel successfully while managing the other aspects of the business at the same time. In addition, the coronavirus crisis has had a significant impact on hotel management and has caused great risk to the development of hotel management. Therefore, students will need to learn about all the management techniques of a hotel business, including hotel marketing strategy, hotel operation and technology trend in hotel industries, catering management, cleaning, risk management and the consumer trend in the hotel industries in this course.
- Management principles and practices.
- Hotel management: how to achieve service performance standards and good customer satisfaction.
- What is organizational behavior?
- Accommodation management.
- Food and beverage management.
- Communication and soft skills (Soft Skills) of Hotel Management.
- Development of personality and communication.
- Tourism management.
- Hotel marketing.
- The importance in the face of intense competition and globalization in hotel operations.
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